✅ Resolved
Dear valued users,
From July 5-19, we experienced a drift in our rankings quality for two weeks. We released a fix on July 12 and tested it over the next few days now. So far, we are seeing better results and everything is back to normal ?
We apologize for any interruptions this would have caused. With this learning opportunity, we are building different agile systems & processes to ensure this issue doesn't happen again.
You'll see improved updates in our support responses, rankings quality, & overall platform experience.
We are also able to remove the data from July 5-19 from your account. Please let us know if you'd like this.
Also, we've issued refunds to all users who've reported an issue concerning their rankings between July 5-19. If you've also experienced an issue, please let us know through support@rankbreeze.com